Ordering From LSA Models

How do I purchase something ?

You can order by Mail, Telephone, Fax or E-mail. An order form is now on the Stock Lists page if required.

If you are a previous customer and have paid by credit card your name, address and card details will have been recorded, you will have been allocated an individual customer reference number which would have been printed on your last dispatch note. If you have this to hand then please include this with any order that you make. When ordering please indicate OUR stock reference number as well as the Manufacturer and item name and the quantity you require.

What if I don't have a customer number ?

If you don't have a customer number it is easy to be set up with one. Either write, phone or fax your order to us including your name, address (both account address and delivery address if different) and credit card details and e-mail address.

We will then set you up with a customer number and advise you via dispatch note with your order or by e-mail. You can if you so wish e-mail your card and other details, but remember this is not secure. You can split the details over several e-mails if you wish.

How do I make a payment ?

Payment may be via: Credit/Charge/Debit Card (VISA / Mastercard / Switch) Cards are debited on day of despatch. Cheque / Postal Order / Bankers Order made out to LSA Models.

I live outside the UK can I still order ?

Yes you can. Many of our customers are located outside the UK. Payment via credit card makes ordering simple and painless. UK VAT (Value Added Tax) will be deducted from orders outside of the EU for all items except books (which don't carry VAT).

What are the Postage/Shipping costs ?

For UK customers the costs are as follows:
Figures & Etch = £1.00
Parcels up to £20.00 = £3.00
Parcels over £20.00 = Free

For Orders outside the UK parcels are sent 'At Cost' depending on requirements and Insurance levels, please email or call for details

Can I put items on back order ?

Yes you can. However we would ask that if you no longer require an item on back order that you advise us no later than two weeks before the item is due. Failure to do so will result in the item being charged to your card and dispatched to you.